Support

Support                                   support@nimbustech.co.uk

24/7 Professional support, 365 Days a year.

Once you have become a customer of Nimbus, it is extremely important that should issues arise they are dealt with professionally, quickly and effectively.

One of our key goals is to resolve issues quickly and simply, first time fix is our overall aim. Our UK based support team is available 24x7 to answer client questions and solve problems as they arise. We aim to solve 95% of customer issues with our first response.

“…The Nimbus support team is just great. Fast, efficient and helpful…It’s how a support team should be – first class..”    LIsa Lawrie - IDL Marketing

We don't use call centres and we don't outsource our support overseas. As a Nimbus customer, you will be assigned one of our support teams and all your contact with us will be handled by the same small group of skilled engineers. This means that we can build a better understanding of your business requirements, effectively becoming part of your team. The teams are also encouraged to share knowledge / skills and act ultra fast when resolving issues.

We use an advanced ticketing system to ensure any issues are tracked, logged and time stamped. This methodology ensures queries are dealt with quickly and effectively with good feedback to the customer throughout the process.

Professional Services

Whilst the majority of Nimbus services are easily provisioned remotely from the client perspective, others require on-site professional services, including pre-implementation assessment of technical requirements, installation and migration assistance if required.

Nimbus Professional Service Team are a highly skilled, dedicated team, who have industry recognized accreditations, working alongside clients to ensure that projects are planned, scheduled, implemented seamlessly and on time.